When You Count On Quality
For Success!

I met Deidre and began working with Opal Quality around 2012. First, she met with me to help me begin to better understand business formations and what avenues I could take to expand my offerings, which is no small undertaking considering I was all over the place. Fortunately, Deirdre had a way of pulling out the meat and potatoes of what I needed (or the information she needed to help me clear one step and get to another), and I witnessed her ability to do the same in meetings with Opal Quality’s seasoned clients, later on, when she threw some consulting work my way. Not only was she able to help steadier customers maintain ISO compliance, she helped stumblers understand what they need–and why–to become ISO compliant, and she did it gracefully. When I think of Opal Quality, competence and organization come to mind. Deirdre stays ready. She doesn’t waste clients’ time, effort, and money on excuses. You’d think that’d be the norm in this age; it’s not. I’m glad to have been serviced by and worked with one of the last of a rare breed.

Deirdre was contracted to lead our clinical trials team within the Department of Veterans Affairs through the ISO 9001 certification process. She provided engaging educational lectures that taught us the ISO 9001 requirements and internal auditing skills. She mentored us in planning our quality system, created a system for our documentation, and taught us to write clear, concise, and explicit SOPs. She is highly skilled at mapping out complex processes. She quickly "connects the dots" and is always one step ahead in identifying opportunities for improvements and determining root causes. She is a personable team player who quickly won over our entire team, even those reluctant to go on our quality journey. I would hire her again in a heartbeat!

I am writing this testimonial to express my sincere appreciation for Deirdre Mercedes, an exceptional expert in quality systems and ISO certifications. Deirdre’s contributions have been invaluable to our organization, Protech Materials.
Deirdre’s expertise extends far beyond theoretical knowledge; she has a remarkable ability to translate complex quality standards into practical, actionable steps. Her guidance has been instrumental in ensuring that our quality management processes align seamlessly with ISO requirements. Deirdre Mercedes is an asset to any company seeking to elevate its quality standards. Her dedication, expertise, and unwavering commitment to excellence make her an outstanding professional. We are fortunate to have had her as part of our team.

I met Deirdre in 2010 when she became my mentor for Quality Management Systems. Deirdre helped us create our entire Quality Management System, our documentation systems and CAPA system. She helped mentor and guide me through our mock audit, and our ISO Registration audit, which we both passed with flying colors. Deirdre set us up for success and we’ve now been ISO 9001:2015 certified for the last 12 years. Thank you for all your knowledge and compassion, Deirdre!